CasaSerena Guarantee

Welcome to the page dedicated to our Casa Serena Guarantee . At ArredoCasa, your satisfaction is our top priority. We've created a guarantee designed to offer you complete peace of mind during and after every purchase of our home textiles.

1. Return within 14 days

If for any reason you are not completely satisfied with your purchase, you can return the product within 14 days of ordering . It is important that the product is:

  • Not ruined
  • Not stained
  • Unwashed
  • In the original intact packaging

Note: The guarantee applies to all textile products, with the exception of consumable products (such as linen fresheners) and custom-ordered products (such as custom stretch sofa covers).

2. How to initiate the return

To initiate the return process, please contact us through one of the following channels:

Our customer support team will guide you step by step, making the process simple and stress-free.

3. Evaluation of the returned product

Once the product is received, our expert staff will conduct a thorough assessment to ensure it meets all the conditions listed above. This allows us to ensure fairness and transparency in every transaction.

4. Issuing the Gift Voucher

If the returned product meets the required conditions, within 14 days of the return being approved we will send you:

  • A Gift Card worth the value of your previous order, usable on all products on our site without any limitations.
  • A free shipping coupon for your next order, combinable with other promotions or discounts.

Both vouchers are valid for 365 days and will be sent to you via email and WhatsApp, ensuring you receive them in the most convenient way for you.

5. In case of problems

If the returned product does not meet the required conditions, we will contact you promptly to explain the situation. We will work together to find the best solution, because your satisfaction is our priority.

6. Dedicated assistance

If you have any questions or concerns, our customer service team is always available. You can contact us via:

We're here to help you every step of the way.

7. Stories of satisfied customers

Elena from Milan:

"I purchased a set of percale sheets, but once I tried them on, they didn't fit my mattress perfectly. Thanks to the Casa Serena Guarantee, I was able to return them without any problems and use the gift card to choose a set of sateen sheets that I love. Excellent service!"

Marco from Rome:

"I ordered tablecloths for a special event, but the colors didn't match as I imagined. The ArredoCasa team was fantastic in assisting me with the return, and now I have tablecloths that fit the occasion perfectly!"

8. Additional benefits for you

To show our gratitude for your trust, we offer:

  • Personalized Consulting: Our team is always ready to recommend the textile products best suited to your needs and style.
  • Exclusive Promotions: By subscribing to our newsletter, you will receive special offers reserved for our most loyal customers.
  • Preview Updates: You'll be the first to hear about new collections and trends in home textiles.

9. Our commitment to you

The Casa Serena Guarantee is more than just a return policy; it's a commitment to offering you a worry-free shopping experience. We believe choosing textiles for your home should be a pleasure, and we're here to make sure it is.

Thank you for choosing ArredoCasa. We're always here to help you make your home even more welcoming with our quality textile products.

For further information or assistance, please do not hesitate to contact us: